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Ushur and Five9 Partner for Seamless Customer Experiences

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Ushur’s Customer Experience Automation (CXA) platform is now available on the Five9 CX Marketplace, enabling rapid integration with the Five9 Intelligent Cloud Contact Center.

Ushur, the leader in AI-Powered Customer Experience Automation (CXA), announced its partnership with Five9, an industry-leading provider of cloud contact center solutions. The Ushur CXA platform is now available on the Five9 CX Marketplace, making it easy for businesses to integrate Ushur with the Five9 Intelligent Cloud Contact Center.

Henry Peter, Chief Technology Officer and Co-founder of Ushur, said: “The customer experience ecosystem necessitates seamless integration and operation with voice, chat and other engagement channels. Five9 has been a great partner for Ushur in making it easier than ever to accelerate a true multiple-channel customer experience. We believe that this partnership is critical for enterprise customers across industries and that customer experiences will only improve over time thanks to lower barriers to entry for multichannel journeys.”

The Five9 platform facilitates billions of call minutes annually. It provides digital engagement, analytics, workflow automation, workforce optimization and practical AI to create more human customer experiences, engage and empower contact center agents and deliver tangible business results.

The Ushur CXA platform makes it quick and painless for business users to build customer experiences that depend on sensitive PHI or PII data. That sensitive data lives in core systems at regulated enterprises and is traditionally difficult to integrate into document-based and conversational customer-facing automation. The integration between the two platforms ensures more so than ever that those secure, voice-enabled experiences are simple to build and update so businesses can finish their digital transformation projects quickly.

“We love that there’s a customer experience solution that comes ready with HIPAA compliance, HITRUST compliance, GDPR compliance and PCI-DSS compliance and certifications — all through a no-code approach,” said Brian Bitsky, Senior Director UC/ISV Partnerships at Five9. “There are few partners in the customer experience ecosystem with such a dogged focus on the security and compliance of their intelligent automation deployments as Ushur.”

Ushur reports that over 50% of its customers are Fortune 500 companies, including global insurance and healthcare brands such as Aflac, Unum, Irish Life and Cigna.

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