Generative AI won’t replace call centers. It will automate routine work and elevate human agents to focus on judgment, empathy and complex resolution.
As AI agents scale inside enterprises, OPAQUE CEO Aaron Fulkerson argues that cryptographic proof—not policy—will determine who can deploy AI safely.
AI isn’t just software—it’s an operating-model redesign. Lori Bieda argues that talent, trust, and governance will determine who truly transforms.
