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Gupshup Brings Vertex AI-powered AI Chatbots into RCS Conversations

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The chatbots will enable brands to offer full lifecycle conversational marketing, commerce and support on RCS.

Gupshup, the world’s leading Conversation Cloud platform, announced that brands can now offer AI chatbots for RCS conversations, opening up a whole new, advanced, and interactive experience for their users. Gupshup’s Conversational AI product suite, spanning Auto Bot Builder and ACE LLM, is now using Google Cloud’s Vertex AI platform to bring the benefits of Google’s large language models (LLMs) to Gupshup’s customers globally.

The integration will enable businesses to deliver more precise and human-like interactions with speed and scale and offer a more personalized and responsive experience. Further, AI assistants on RCS can intelligently respond to unstructured queries, assisting customers across various stages–from product discovery lead generation to troubleshooting and customer support.

“Generative AI is transforming the RCS industry, and we’re thrilled that Gupshup is utilizing our latest LLMs on Vertex AI to personalize further and enhance how businesses engage with customers through AI-driven conversations,” said Warren Barkley, Senior Director of Product Management Vertex AI at Google Cloud. “Vertex AI provides partners like Gupshup with a unified AI platform to leverage state-of-the-art foundational models, and we look forward to seeing how Gupshup continues to innovate with this technology.”

“We’ve always leveraged the latest cutting-edge AI technologies to offer our brands a superior customer engagement platform. With our Auto Bot Builder and domain-specific ACE LLM now leveraging Google’s LLMs, business messages on RCS are set to get a massive facelift, leading to better ROI for enterprises. We are excited to work with Google Cloud to help our brands bring intelligent conversations on RCS that will redefine customer engagement,” said Beerud Sheth, Founder and CEO, Gupshup.

Gupshup is a pioneer in leveraging domain-specific, fine-tuned large language models (LLMs) to automate the creation of enterprise-grade chatbots with appropriate guardrails. In January 2023, it launched Auto Bot Builder, a tool that leverages LLMs to automatically and effortlessly build advanced chatbots for enterprises.

Gupshup’s Conversational AI solutions are already live with several clients in India and abroad. The advanced chatbot for Dubai Electricity and Water Authority (DEWA) – Dubai‘s largest utility, is powered by Gupshup. In India, several brands, such as Tata Capital and Chaayos, use it for brand engagement, product discovery, employee training, and consultative selling.

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