The identity verification product targets social engineering attacks, which now account for more than a third of all enterprise cyber incidents.
Specops has launched Verified ID, an identity verification product designed to prevent social engineering attacks at enterprise service desks, the company announced Sunday.
The tool replaces conventional verification methods — security questions, SMS callbacks, and agent judgment calls — with government-issued document scanning combined with biometric liveness validation. It supports more than 16,000 document types across more than 200 countries and territories.
The launch comes as identity-based attacks on help desks have proven increasingly costly. Social engineering is now the leading initial access vector in cyberattacks, accounting for 36 percent of all incidents, according to the Palo Alto Networks Unit 42 Global Incident Response Report. The 2023 breach at MGM Resorts, which began with a single phone call to the company’s IT help desk, resulted in more than $100 million in losses. A ransomware attack on Marks & Spencer last year cost the retailer £324 million in lost sales.
“Too many verification methods were designed for convenience, not security,” said Omri Kletter, chief product officer at Outpost24, Specops’ parent company. “Specops Verified ID brings high-assurance identity verification into the points of highest risk.”
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The product integrates into Specops’ existing Secure Service Desk, uReset, and First Day Password platforms, meaning users complete verification within workflows they already use. It is also designed to support compliance with NIS2, DORA, HIPAA, and NIST frameworks.
Once verification is confirmed, the originating workflow resumes — whether issuing a first-day credential, resetting a password, or restoring account access.
Specops, an Outpost24 company headquartered in Stockholm, serves more than 3,500 organizations across 65 countries.
