Amadeus, TraceLink’s AI assistant, uses LLMs to deliver fast, accurate supply chain insights, streamlining knowledge discovery and decision-making.
TraceLink, the largest end-to-end digital network platform for intelligent supply chain orchestration, announced the launch of Amadeus, an AI Assistant to help users across the supply chain configure and optimize supply networks. Powered by advanced Large Language Model (LLM) algorithms, Amadeus allows users to find answers across a large volume of the TraceLink University educational content ecosystem, including developer resources, educational “how-to” materials, and technical documentation, delivering detailed, accurate responses tailored to their needs.
Amadeus provides intelligent answers drawn from a knowledge base refreshed daily, whether navigating through extensive resources, searching for specific content, or exploring related topics. Its advanced search capabilities and context-aware assistance with source URLs and citations ensure a smooth, reliable, current, and efficient content discovery process. With instant access to TraceLink University documents, educational whitepapers, case studies, and more, Amadeus delivers quick, within-second responses tailored to specific customer use cases, helping users confidently solve complex business problems.
“With Amadeus, we are offering a powerful way for customers to engage with the wealth of knowledge within TraceLink University,” said Shabbir Dahod, President and CEO at TraceLink. “By integrating generative AI and LLMs with our extensive content library, Amadeus helps users quickly find the information they need to optimize their supply chain operations. This is just the beginning of how TraceLink aims to harness AI to further transform supply chain management in the future.”
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Amadeus’ AI functionality is further enriched by its robust safeguards. Built-in guardrails and alignment with OpenAI’s safety protocols verify that responses are relevant and accurate, eliminating AI hallucinations and keeping users on track. With these AI safety features built into Amadeus, users receive the most applicable and trusted answers, helping them make informed decisions in real time. Amadeus will securely integrate content from customers’ orchestration networks, enabling a powerful AI-driven experience on top of end-to-end supply chain network intelligence to leverage predictions to drive business results.
